Frequently Asked Questions
Everything you need to know about styling your home with SOHO.
What is the standard shipping time for furniture?
Most of our home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks depending on your location and the white-glove service availability.
Do you offer international shipping?
Currently, SOHO ships to the contiguous United States, Canada, and select European countries. Shipping rates and customs duties are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your materials sustainably sourced?
Yes, at SOHO we prioritize sustainability. Our wooden furniture is FSC-certified, and we use OEKO-TEX certified textiles to ensure our products are safe for your home and the environment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.