Returns & Exchanges
At SOHO, we want your home to feel perfect. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included.
Print and Attach Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your package.
Drop Off or Schedule Pickup
Drop your package at any authorized carrier location or contact our team to schedule a home pickup for oversized furniture items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing